Fabrique

Fabrique is a Moscow-based company that develops, implements, and supports intuitive digital systems to automate business processes for organizations of different sizes. Its work spans digital transformation, customer experience, retail, software integration and development, finance, reporting, surveys, mobile applications, and websites. The company offers solutions including customer feedback tools that measure satisfaction and loyalty through surveys across web, SMS, push, IVR, email, and other channels; KPI tools for calculating and forecasting payroll, bonuses, and incentives; a SaaS service for continuous, coordinated customer communications; and a finance platform for organizing company reporting, payments, budgets, plans, and forecasts.

Fabrique’s project process includes business analysis, interactive prototyping, interface design, development, testing, and delivery of a minimum viable product to help validate project ideas. It selects technologies to suit each project and lists Python/Django, Vue/Nuxt.js, PostgreSQL, Kubernetes, Kafka, and other tools among its technology stack. Services also include user guidance, staff training, ongoing development, monitoring, and warranty and post-warranty support under service-level agreements.