Famisanar EPS is a Colombian health-promoting entity that connects its members with healthcare services and information. Its website provides tools for affiliates to manage everyday health-related needs, including booking general practitioner and specialist appointments, requesting authorizations for medicines and procedures, downloading membership certificates, and submitting petitions, complaints, claims, or suggestions. Members can also access a directory of doctors and medical centers, locate service offices, make contribution payments through PSE, and submit documents digitally.

Famisanar offers a Health Benefits Plan and complementary care plans for members and their families. Additional support includes virtual video appointments with advisers, customer service channels, and guidance on appointments, certificates, licenses, and medical leave. The site also shares service updates, official notices, health and prevention information, and news about the organization’s activities. Resources on participation, transparency, rights and responsibilities, and ethical reporting help members understand their options and engage with the EPS. For employers and healthcare providers, the website includes dedicated navigation and information.