Pension Protection Fund

The Financial Assistance Scheme (FAS) is a UK pension assistance scheme managed by the Pension Protection Fund (PPF). Its members’ website provides online services for people who need to manage their FAS pension and communicate with the scheme. Members can register for an account or log in to access support, update or find information, and send secure messages. The site also offers account recovery options, including forgotten-password and forgotten-username links, and explains how login verification works through one-time passcodes sent to a registered phone number.

The website provides practical support and information through frequently asked questions, a glossary, forms, booklets, videos and guidance on accessibility and additional support. Members can use an online form to report the death of a scheme member and submit requested bereavement documents. Contact details and service updates are also available for enquiries and assistance with account access. The portal includes information about complaints, privacy, cookies and terms, alongside links to the Pension Protection Fund and other relevant organisations.