The Office of the Czech Financial Arbitrator is a state-established organization that provides fast, free, and efficient dispute resolution services between citizens and selected financial institutions. They specialize in resolving disputes related to payment services, loans, investments, electronic money, life insurance, building savings, currency exchange, and pension products. As a financial arbitrator, they have the authority to handle disputes initiated by consumers, ensuring that financial institutions participate in the proceedings and provide necessary information.

They assist consumers in submitting, modifying, or rectifying their claims, provide preliminary legal assessments, and facilitate settlements. The proceedings conducted by the Office of the Czech Financial Arbitrator are free, and consumers are not required to have legal representation. Their primary goal is to encourage amicable resolutions; however, if a settlement is not possible, the financial arbitrator will issue a decision.

It's important to note that their decisions are subject to judicial review. The Office of the Czech Financial Arbitrator cannot re-adjudicate cases already pending in a court or those already decided by a court or arbitrator