FireHydrant is an incident management software brand that helps modern teams prepare for, respond to, and learn from service disruptions. Built by engineers, its platform brings together alerting, on-call scheduling, incident workflows, and post-incident improvement tools to help teams coordinate their response and reduce downtime.

For planning, FireHydrant offers automated runbooks, on-call and alerting features, and a service catalog for understanding service ownership and dependencies. During incidents, teams can collaborate through Slack or Microsoft Teams, use AI-generated insights, and share updates through status pages. AI features include incident summaries, meeting transcriptions for Zoom and Google Meet, triage-channel assistance, and retrospective preparation. After an incident, teams can capture and assign follow-up actions, review analytics such as MTTx, and identify patterns to improve reliability.

The platform also provides integrations, API access, Terraform support, and SDKs for adapting workflows. For organizations with enterprise requirements, FireHydrant lists SOC 2 compliance, SSO, role-based access controls, audit logs, and SCIM. It offers free-start access, demos, documentation, customer stories, and resources for incident response teams.