Firsthand is a compassionate organization dedicated to improving the lives of individuals living with serious mental illness (SMI). Founded by a team with personal experiences of mental health challenges, Firsthand understands the struggles many face in accessing essential care, resources, and support. The organization's mission is to provide life-changing outcomes for those with serious mental and physical illnesses, emphasizing the importance of empathy and shared experiences in their approach.

Firsthand offers a range of supportive services, including peer guides and various resources designed to help individuals navigate their mental health journey. By maintaining a person-centered approach, Firsthand enables clients to engage effectively with available care, services, and benefits. With a vision of creating a world where individuals can live their best lives despite their challenges, Firsthand is committed to enhancing care access, equity, and overall quality of life for those they serve. They operate across multiple locations, ensuring a broad reach and availability for those in need.