First Priority Response Services (FirstPRS) is a Melbourne-based security and facility management company serving clients across Victoria. It provides tailored physical security solutions for organisations in a range of sectors, with an emphasis on professional, reliable and cost-conscious service. Its offerings include concierge and customer service, static guarding, mobile patrols, emergency alarm response, gatehouse and infrastructure security, and security for shopping centres, retail settings, education facilities and construction sites. The company also provides electronic security services and event and crowd control.

FirstPRS supports its operations with a 24/7 response centre, security activity tracking technology, live reporting and quality control supervision. The company says its managers maintain regular contact with clients and can adjust services in response to feedback. Security officers complete in-house induction training before their first shifts, with ongoing refresher training covering procedures, reporting and on-site issues. Recruitment includes assessment of applicants’ literacy, experience and skills, as well as reference and police checks.