Through its app and website, users can browse participating businesses, place orders, and have meals and other goods delivered to their door. The service offers food delivery and pickup, alongside groceries and household items from convenience stores and other merchants. Its listings include thousands of restaurants and more than a thousand convenience stores, with choices spanning local favorites and a wide range of international cuisines.

In Taichung, foodpanda connects customers with more than 130 recommended restaurants, including options for Chinese, Japanese, French, Italian, American, Indian, and other styles of cooking. The selection described on the site ranges from traditional Taiwanese dishes and noodles to pizza, hot pot, vegetarian meals, light bites, and desserts. Customers can enter their delivery address to check which partner merchants serve their area and order for occasions such as brunch, dinner, or a late-night meal. foodpanda also invites restaurants to become partners and offers people the opportunity to join its delivery team.