Formspring is a customer touchpoint platform that brings tools for collecting information, communicating with audiences, and managing follow-up into one workspace. Its products include forms for contacts, applications, and orders; surveys for NPS, customer satisfaction, and research; multi-step funnels; appointment bookings; polls; trackable short links and QR codes; and customizable bio pages. Teams can also gather and organize product feedback through branded portals, while Response Desk supports unified triage across channels.

Forms, surveys, and funnels feed into a shared inbox and contacts list, helping teams review responses, assign ownership, and coordinate follow-up. Automations can route, tag, notify, or reply to submissions, and webhooks connect responses to other tools. The platform also offers AI insights, integrations, templates, guides, and a developer platform with APIs and signed webhooks.

Formspring serves organizations including small businesses, agencies, SaaS and product teams, marketers, recruiters, creators, nonprofits, and schools. The company says its infrastructure is hosted in the EU, with encrypted data, private file storage, spam filtering, passkeys, two-factor authentication, and workspace roles.