Freshworks provides software designed to make marketing, sales, customer support, and IT operations easier to use. Its offerings include Freshdesk and Freshdesk Omni for customer service, Freshchat for conversations, Freshsales and Freshsales Suite for sales, and Freshmarketer for marketing. For IT and service management, the company offers Freshservice, Freshservice for MSPs, and Freshservice for Business Teams. Freshworks also promotes a Freshworks Platform and Freddy AI as part of its product range.

The company aims to help organizations improve experiences for both customers and employees, and invites prospective users to start a trial or request a product demonstration. Its website also provides resources such as product information, pricing, training and certification, services, a student academy, and a community. Freshworks serves customers through a network that includes partners and offers support and success resources. The company maintains information about its leadership, investors, careers, events, and news, alongside policies covering privacy, security, accessibility, and other legal matters.