Groupe Afrique Assistance is a trusted brand that offers a wide range of services in the field of assistance. With over 150 expert operators who have a perfect understanding of local specificities and a dedication to excellent customer service, Groupe Afrique Assistance ensures efficiency and quality in their operations. Their services include Customer Relationship Management, Operational Management and Back Office Support, Creation and Animation of Provider Networks, as well as Engineering and Digital Services.

They have optimized their presence by establishing four platforms in overseas territories, including Martinique, Guadeloupe, Réunion, and Nouvelle-Calédonie, and two platforms in Africa, in Cameroon and Côte d'Ivoire. Groupe Afrique Assistance takes pride in their high availability, offering round-the-clock service, and their expertise in local environments, networks, and intervention conditions. They prioritize cost control and offer a comprehensive assistance concept in collaboration with other service providers.

With their state-of-the-art technological infrastructure, including interconnected platforms, redundant data systems, and in-house developed software, Groupe Afrique Assistance ensures data security, business continuity, and uninterrupted service. Since their establishment in 1992, Groupe Afrique Assistance has continued to grow and expand, constantly improving their services. They pride themselves on their experience, successful handling of numerous cases, partnerships, and their commitment to quality management.

With a focus on future growth, they aim to further develop their connections with distribution networks, promote innovative services, enhance cost management, and expand their presence in Africa