Pets Best provides customizable pet insurance designed to help dog and cat owners manage unexpected veterinary expenses. With 20 years of experience, the brand offers coverage options for pets at different life stages and budgets, with no upper age limit for coverage. Customers can choose accident-and-illness plans or accident-only protection, and add optional wellness coverage for eligible routine care.

Depending on the policy, accident-and-illness coverage can help with eligible expenses for injuries, illnesses, hereditary and congenital conditions, emergency treatment, surgeries, and prescription medications. Accident-only plans cover eligible treatment for unexpected injuries, while wellness add-ons can help reimburse preventive services such as exams, vaccinations, dental cleanings, and spay or neuter procedures. Reimbursement rates can reach 90%; deductibles, annual limits, exclusions, and other terms depend on the selected policy.

Pets Best also offers a digital claims process through its website, customer center, and mobile app. All plans include access to a 24/7 pet helpline, and Direct Vet Pay is available to send eligible reimbursements to veterinarians.