Encore provides AI technology designed to improve customer interactions and generate business outcomes, particularly for organizations in regulated, high-stakes industries. Its platform turns data from calls, chats, emails, sales funnels, and CRM systems into AI agents informed by the tactics of top-performing teams. Encore’s patented Interaction Mining technology identifies revenue opportunities and funnel bottlenecks, then helps translate successful practices into adaptive playbooks.

Businesses can use Encore in two ways: Wingman offers real-time guidance to customer-facing employees, while Autopilot runs end-to-end customer journeys without live human involvement. The agents support interactions across channels, around the clock, and in multiple languages. Use cases include capturing and qualifying inbound leads, converting prospects, onboarding customers, and recovering or growing revenue through relevant offers.

Encore also says its agents can be automatically built, tested, and optimized, with performance improving through ongoing interactions. The company presents its services as a way to extend the expertise of high-performing employees, increase conversion, and serve more customers without relying solely on human capacity.