Ralph is a customer support platform that brings live chat, AI assistance, and analytics together in one dashboard. Designed for modern support teams, it helps businesses respond to website visitors, automate common questions, and manage conversations across channels. Its real-time chat includes typing indicators, read receipts, and file sharing, while a customizable, lightweight widget can be tailored to match a brand and added to a website with a JavaScript snippet.

Ralph’s AI bot can use FAQs and company documentation to answer visitors around the clock and hand conversations to human agents when needed. Agents also get AI-generated reply suggestions and tone adjustments, plus real-time translation across 30 languages. Team tools include conversation assignment, internal notes, canned responses, business-hours settings, visitor tracking, and custom quick-action links. Analytics cover response times, customer satisfaction, peak hours, and agent performance. Security features include identity verification, domain allowlists, and visitor blocking, while webhooks allow integration with external bots. Ralph also offers an iOS app for managing conversations on the go.