Pymes - Gett is a brand that offers a unique service called Video Mystery Shopping. This service allows you to evaluate the quality of service and customer attention in your business, even when you can't be present. A hidden camera captures the experience of an undercover customer, providing valuable insights. By utilizing Video Mystery Shopping, you ensure that your customers continue to choose your business.

The process is simple and effective. First, the key service points are defined and validated. Then, a mystery shopper visits your business, simulating a real customer, and records their purchasing experience using hidden cameras. The results are accessible through our platform, where you can view the real footage and the investigation findings. Based on these results, actionable steps are provided to help improve the customer experience.

There are different plans available to suit the needs of your business, ranging from the Standard plan, which includes access to the platform and full video recordings, to the Personalized plan, which offers additional features like customizable visits and access to a comprehensive dashboard. Additionally, all plans include access to Gett's virtual Campus, which provides specialized courses for your industry.

Why risk missing out on valuable information about your business? Start with Gett's Video Mystery Shopping service and gain a competitive edge in your industry.