Gladly

Gladly is a customer experience and agentic commerce platform designed for ecommerce and retail brands. Its AI helps shoppers discover products, get answers, and complete purchases directly on a brand’s website, while also supporting customer service in the same conversation. By connecting shopping assistance with service, Gladly aims to keep customers from switching between separate bots or losing context as their journey continues.

The platform can use customer profiles, conversation history, and live browsing and cart information to personalize guidance and recommendations. Its capabilities include conversational commerce, customer memory, voice AI, team assistance, smart routing, analytics, and tools for configuring and monitoring AI. Gladly says ecommerce teams can tune product recommendations, brand voice, and selling behavior without engineering work.

The company serves brands across retail and other sectors, with customer stories featuring MaryRuth’s, Rothy’s, KÜHL, Condé Nast, and Deckers Brands. Gladly also offers platform integrations, enterprise security, implementation resources, a help center, and sales demonstrations.