Convey

Convey is a customer engagement technology brand serving utilities and other regulated industries. Its engagement operating system brings together customer communications, journey orchestration, analytics, and integrations to help organizations modernize service, streamline operations, and deliver timely, relevant experiences. Built with utilities in mind, Convey supports investor-owned, municipal, mid-sized, and cooperative providers, as well as organizations in finance, healthcare, insurance, telecommunications, and the public sector.

The platform addresses workflows such as outage management, billing and payments, service automation, energy efficiency, call center operations, and broader customer engagement. Its capabilities include real-time, two-way messaging, branded Rich Communication Services, virtual assistants and chatbots, preference management, high-volume voice routing, text-to-911, and automated compliance management. These tools can support outage and restoration updates, payment interactions, appointment scheduling, and other customer communications.

Convey also offers resources including case studies, industry insights, and expert guidance. The company describes its purpose as helping organizations connect critical systems, strengthen operational resilience, simplify compliance, and create more human customer experiences when they matter most.