Vectora provides AI-powered non-emergency medical transportation (NEMT) and paratransit services for cities, counties, and health plans. It combines AI agents with experienced staff to coordinate rides, with people supervising decisions and remaining accountable throughout the process. Its platform supports the transportation workflow from planning and routing to dispatch, live ride monitoring, reconciliation, driver payouts, and client invoicing.

Vectora’s AI agents monitor trips, flag delays, suggest driver reassignments for human approval, optimize pickup and drop-off times, track compliance deadlines, and answer rider and client questions. Purpose-built tools serve operations teams, drivers, clients, caregivers, and service providers. These include an administrative console, driver app, client portal, guardian app, and provider portal, connected through a shared live data layer.

The service also features GPS tracking, AI cameras, caregiver ride updates, and driver screening. Vectora aims to help organizations improve ride safety and reliability, manage compliance, increase operational transparency, and control costs. Its platform provides visibility into trips, performance, compliance status, and billing, while keeping human oversight central to transportation operations.