Granicus

Granicus is a technology provider focused on helping governments engage the people they serve and improve public services. Its products support local, state, and federal agencies, as well as schools, special districts, elected officials, and destination organizations. The company offers tools for digital communications, websites, online forms, service delivery, permitting, licensing, meeting management, and public records.

Its Records Request Management software, formerly known as GovQA, helps public-sector organizations manage records requests across departments and request types. The configurable system uses automated workflows, templates, notifications, escalations, tracking, and reporting to reduce repetitive work and support consistent responses. Self-service features can help deflect or combine duplicate requests, while tools such as “+Follow” let users track topics of interest. Granicus states that the product is designed to protect sensitive information, with compliance for CJIS, HIPAA, NIST, and FISMA, along with redaction safeguards and audit trails. The solution is part of Granicus Operations Cloud and is supported by specialists who provide guided change management.