NHS 24 is a key health service provider in Scotland, dedicated to delivering urgent healthcare information and advice via telephone and online platforms. Established to support individuals around the clock, NHS 24 collaborates with all health boards and the Scottish Ambulance Service to ensure access to essential care during out-of-hours periods. Their principal service, the NHS 24 111, offers urgent care guidance day or night, addressing various health concerns, including mental distress and non-life-threatening emergencies.

In addition to direct healthcare services, NHS 24 enhances patient access to information through the GP. scot initiative, which provides general practices in Scotland with customizable, user-friendly websites. These sites offer essential health information, online prescriptions, appointment bookings, and access to video consultations.

Consequently, patients can make informed decisions about their health, while practices benefit from a streamlined setup process and dedicated support. NHS 24 remains committed to improving health literacy and accessibility, ensuring that all Scots have the information needed to manage their health effectively