Through its website and mobile application, customers can browse nearby stores and order groceries, meat, and off-licence products for delivery to their homes. The service promotes same-day delivery, with orders typically arriving within an hour, and says its delivery riders prioritize speed and efficiency. Customers can track their orders and communicate with the store or driver through the app or website.

The platform features a range of retailers, including halal butchers and grocery stores, and offers products across categories such as fresh fruit and vegetables, bakery items, baby care, healthcare, canned food, cereals, and household essentials. Its store finder helps shoppers discover participating businesses based on their location, with service coverage described as nationwide across the UK. grocerystorelondon also provides recipe and food-related blog content, and invites retailers to join as store partners and applicants to sign up as delivery riders.