Hanssens

Hanssens is a communications technology and services provider that helps organizations connect telephony, Microsoft Teams, contact centers, CRM, ERP, AI and other business systems. Its goal is to make communication more efficient by directing information and enquiries to the right people, reducing manual tasks and giving staff useful context when they need it. The company serves more than 1,100 businesses and organizations across sectors including healthcare, education, government, manufacturing, professional services and food and agriculture.

Hanssens offers cloud, hybrid and on-premise telephony, Microsoft Teams telephony, contact center solutions and dashboards, smart routing, alarm distribution, DECT telephony, mobility and custom API and software integrations. Its solutions can connect communication platforms with tools such as CRM, ERP, ticketing systems and TOPdesk, while providing insight into contact volumes, waiting times and missed interactions. Hanssens also supports organizations with consultancy, implementation, change management, user adoption and ongoing support. Rather than requiring clients to replace systems that already work, the company focuses on integrating existing technology and designing communication workflows around each organization’s needs.