Hapafrica is a leading brand that specializes in enabling businesses to effectively engage with their customers. Their unique selling proposition (USP) lies in their expertise in multi-national contact center management, in-house technology services, and recruitment. With a strong focus on customer care, Hapafrica has been recognized with the Best Customer Care Center Award, achieving an impressive 120% return on investment (ROI), and maintaining a customer satisfaction (CSAT) rating of 90%.

With over 50 employees and spanning across 6+ industries, Hapafrica has built a solid reputation for its exceptional first call resolution rate of 98%, and a Net Promoter Score (NPS) of 8+. They proudly serve a wide range of industries including banking, cryptocurrency, financial services, telecommunications, media, technology, travel, logistics, retail, e-commerce, and insurance. Driven by a mission to help companies create a better customer experience and simplify employee job roles through advanced technologies, Hapafrica offers robust yet affordable customer interaction management solutions.

Their core values of being connected, committed, and creative ensure 24/7 customer support, first call resolution, and innovative issue resolution. Supported by a dedicated leadership team and a wide range of business enablement functions, Hapafrica is committed to delivering quality, compliance, employee engagement, learning, and development to enhance overall customer interaction. Contact Hapafrica today to discover how they can transform your business