Hello Diana is an AI-powered, omnichannel customer service and sales platform designed to help businesses manage conversations across channels. Its AI assistant supports teams handling customer inquiries, leads, and follow-ups, with particular attention to Southeast Asian languages, slang, and mixed-language communication. The platform offers suggested replies that agents can review, edit, or send, along with real-time two-way translation and conversation memory for customer histories, preferences, and company policies.

Hello Diana integrates with WhatsApp Business, website chat, Telegram, Facebook Messenger, and Instagram. Its features include a shared omnichannel inbox, smart CRM tools, sales follow-up sequences, and guardrails intended to support consistent, brand-safe responses. Teams can use performance dashboards to monitor response times and agent activity, while AI handles routine interactions so staff can focus on more complex cases. The service states that it supports more than 50 languages and can process images and other media. Hello Diana offers a 14-day free trial, with no credit card required, and says subscriptions can be canceled at any time.