Walaw is a Canadian healthcare technology company that provides voice AI services for health and wellness clinics. Its platform answers patient calls around the clock, including after hours and during busy periods, using a warm, clinic-trained voice rather than a phone menu. The system can answer questions about clinic hours, providers, services, and insurance, and book, reschedule, or cancel appointments in connected practice systems.

Walaw integrates with clinics’ existing phone systems, practice management software, and electronic medical records, without requiring new hardware. Its tools also log and categorize calls, provide teams with a view of outstanding follow-ups, and offer recordings, transcripts, and analytics to track bookings and recovered calls. Clinics can update the agent’s information and rules themselves.

The company provides implementation support, configuring each agent to fit a clinic’s workflows and booking requirements, as well as ongoing assistance. Walaw emphasizes Canadian data hosting, encryption, data ownership, and controls for retention, redaction, and deletion.