HelpHand

Help@Hand is a Melbourne-based aged care consultancy that supports older people and their families through residential care placement and home care decisions. Its consultants guide clients through the My Aged Care system, explain available options, and create tailored support packages. For residential aged care, Help@Hand researches and shortlists suitable homes, arranges and accompanies clients on tours, helps complete admissions paperwork, and negotiates fees, including accommodation costs.

The service also provides follow-up support after a move to help ensure a smooth transition and comfortable adjustment. Help@Hand’s home care advisory service assists people seeking a suitable Home Care Package or private care. It explains the process, helps clients identify reputable providers and understand how fees may affect their funding, and checks in after a provider has been selected.

The consultancy also lists urgent respite, accommodation placement planning, post-placement assistance, and Centrelink support among its services. Help@Hand emphasises current knowledge of the clinical care offered by homes it recommends and aims to reduce the stress of navigating complex care choices through practical guidance and personalised support