HeraIQ is a healthcare intelligence platform designed for CQC-registered adult social care providers, including home care, care homes, supported living, complex care and live-in services. Rather than acting as a general-purpose assistant, Hera works with a provider’s existing operational records, such as rotas, staff files, care plans and visit notes. It helps managers identify uncovered visits, scheduling patterns, staff training or DBS gaps, incomplete care plans and evidence gaps in operational data.

The platform brings together rota management, visits, care planning, evidence and incident records, alongside tools for service users, employees, documents, training, agreements, policies, care reviews, requests and messages. Hera explains which records support each answer and flags when information is missing or outside its scope. It can draft care plans from assessments, but does not fill gaps by inventing details. Suggested changes are not applied until a user approves them.

HeraIQ also offers a mobile app for managers to handle tasks such as rota changes, assessments and review sign-offs.