HERO Veterinary is an online pet health retailer focused on providing care solutions for cats and dogs. Its catalog covers a broad range of needs, including arthritis and joint pain, cancer, digestive and intestinal conditions, endocrine health, flea and tick protection, heart and blood pressure support, immune health, and urinary and kidney care. Products include oral therapies, supplements, and other veterinary health items, with featured treatments for chronic kidney disease, feline heart conditions, appetite support, and cancer care.

The store also offers wellness information and an online consultation service with its veterinary team. Consultations are described as complimentary for registered members or subscribers, with replies generally provided within 24 hours; urgent cases may be handled by phone or Zoom. HERO Veterinary says product quality and service are priorities and that it donates $2 from each order to animal welfare.

Customers can find information about payment, shipping, tracking, and returns on the website, which states that eligible unused items may be returned within 14 days of delivery