Its Smart Concierge helps restaurants, bars, clubs, hotels and other businesses manage guest conversations through a familiar messaging channel, without requiring guests to download an app or wait on the phone. Available 24/7 and in multiple languages, heyteo can answer enquiries, share information such as opening hours and menus, take reservations, and follow up after missed calls. It can also reach out proactively with birthday greetings, event invitations and special offers.

The service is designed to make interactions feel personal as well as efficient. heyteo can recognise returning guests and take previous conversations, preferences or visits into account. During booking conversations, it can suggest relevant add-ons, helping businesses provide a higher level of service while creating opportunities for additional sales. By automating routine guest communication and integrating with existing systems, heyteo aims to reduce the workload on service teams and help businesses respond promptly to guests.