HGEM is an award-winning brand that offers a comprehensive hospitality platform to help operators consistently deliver outstanding experiences. With nearly 20 years of experience and partnering with top brands on UK high streets, HGEM is recognized as a leader in Guest Experience Management. They empower hospitality businesses to grow through actionable guest insights, employing their pioneering Guest Experience Management (GEM) framework and their acclaimed platform, The Hub.

HGEM's originality and innovation can be seen in their creation of the term mystery dining, a specialist form of mystery shopping tailored to the unique experiences in the hospitality industry. They were also the first to utilize the internet for next-day reporting. Today, companies across the industry embrace their GEM framework and employ Guest Experience Managers using HGEM's platform.

With a client base including wagamama, Pret a Manger, Brewdog, Lounges, and Heineken's Star Pubs & Bars, HGEM supports over 10,000 restaurants, pubs, hotels, cinemas, and caterers. Furthermore, their team of Client Success Managers, many with hospitality backgrounds, provide personalized support to ensure clients maximize the value of HGEM's products. HGEM's people are driven by a deep understanding of the industry and a passion for delivering exceptional guest experiences