Health Insurance Authority

The Health Insurance Authority (HIA) is an Irish organisation that supports consumers with clear, impartial information about private health insurance. Its website explains how health insurance works and offers practical guidance on choosing a policy, cancelling or switching plans, making claims, understanding excesses, and handling complaints. Consumers can also consult frequently asked questions, a glossary of insurance terms, and information on waiting periods and Lifetime Community Rating.

The HIA provides a free comparison tool to help people compare health insurance plans from Irish Life Health, Laya Healthcare, Level Health, and Vhi Healthcare. The tool is intended to help users find cover suited to their health needs and budget. The Authority also publishes news, press releases, market reports, consumer surveys, annual reports, information guides, and other research and publications. Its work includes governance and regulation, including information on risk equalisation and transparency requirements. Consumers seeking assistance can contact the HIA by phone or email; its consumer information line is open Monday to Friday, 9:30 a.m. to 5 p.m.