HiQBot is a customer service and conversational platform that brings AI agents, live chat, ticketing and customer information together in one place. Businesses can communicate with customers through website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, with every interaction collected in a shared inbox. Its AI agents answer questions using a company’s uploaded materials, qualify leads, guide customers to products, book meetings and handle industry-specific enquiries.

When a conversation needs personal attention, staff can take over with the customer’s history and context intact. Teams can also design agent workflows without code, route conversations to the right people and turn support requests into tickets. HiQBot offers features for Instagram comment-to-DM conversations, WhatsApp templates and broadcasts, and a built-in CRM.

Integrations include WooCommerce, HubSpot, Google Calendar and Jira. The platform serves businesses in areas such as automotive, retail, hospitality, restaurants, software and travel. HiQBot offers a seven-day free trial, with the option to cancel anytime, and provides information on pricing, setup and supported channels