HOJA360 is a cloud-based customer relationship management platform designed to help businesses coordinate sales, marketing, customer support, and operations. Its tools bring customer and prospect information together, enabling teams to manage leads, contacts, opportunities, tasks, and follow-up activities from one place. Real-time notifications, task lists, and reports help staff stay on top of schedules, share priorities, and organize projects.

For marketing and communication, HOJA360 supports mailshots and personalized email campaigns, with email management that interfaces with Gmail and Outlook. The platform also connects with WhatsApp and Messenger, offers chatbot integration for customer support, and includes a form builder for collecting customer feedback and information. Its stated capabilities extend to workflow and project management, vendor network management, and ecommerce CRM.

HOJA360 is available through the cloud, allowing teams to access data across locations at any time. The company describes the system as customizable for businesses of different types and sizes, with support for both English and Arabic and an interface intended to be easy to use.