Hometown Connections is a leading non-profit utility services organization that has been supporting members of the American Public Power Association for over 20 years. Specializing in the unique challenges faced by community-owned utilities, Hometown Connections offers a wide range of products and services to help streamline business processes, enhance customer service, and improve security. Our team of experienced consultants and vendor partners are dedicated to helping community-owned utilities thrive.

We focus on leveraging your existing resources and planning incremental improvements to ensure maximum efficiency and effectiveness. From developing business strategies and purchasing plans to improving customer engagement and delivery of service, we cover all areas of your utility business. At Hometown Connections, we understand the importance of strong working relationships between employees, leadership, and governing boards.

As a long-term change partner, we are committed to standing by community-owned utilities through every step of their journey. With a comprehensive portfolio of solutions, we cater to utilities of all sizes and types. Our services include operations, cybersecurity, business strategy, customer care, finance, workforce, and technology.

Choose Hometown Connections as your trusted partner for all your community-owned utility needs. Contact us today to schedule a consultation. (Source: Hometown Connections)