Best Practical Solutions
@hostedrt.com
Open source ticketing and help desk software from Best Practical. Self-host RT or run it in our cloud. Own your data, every feature on every plan, no lock-in.
Best Practical Solutions's Company Logos
Best Practical Solutions's Brand Colors
Hex Code
Color name
RGB
HSL
CMYK
#006BA1
Allports
0, 107, 161
200, 100, 32
100, 34, 0, 37
#1A1A1A
Cod Gray
26, 26, 26
0, 0, 10
0, 0, 0, 90
#FFFFFF
White
255, 255, 255
0, 0, 100
0, 0, 0, 0
About Best Practical Solutions
Best Practical provides open-source ticketing and help desk software centered on Request Tracker (RT). Organizations can choose to self-host RT or use Best Practical’s cloud service, while retaining ownership of their data. The company states that every feature is available on every plan, with no lock-in.
Its product offering includes Request Tracker, RT Incident Response (RTIR), RT Assets, and FormTools. The listed solutions address help desk operations, change management, AWS reservation management, and adding AI capabilities to Request Tracker. Best Practical also provides product downloads, technical specifications, and documentation for RT and RTIR, alongside a user and developer forum, community wiki, and GitHub resources.
For organizations adopting or managing its software, the company offers cloud and self-hosted services, training, and support. Its website also features customer stories, product and company news, a blog, and information about security, privacy, release policies, and terms of service. Best Practical serves teams seeking flexible ticketing and service-management tools, with options to run the software in their own environment or through the company’s cloud.
Brand industry
Computers Electronics and Technology
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