HOTEL SMART provides cloud-based technology designed to help hotels, inns, and other accommodation operators improve revenue, efficiency, and guest satisfaction. Its integrated platform brings together property management, direct booking, and check-in tools, and is reported to be used by more than 4,500 properties and 75,000 rooms.

The property management system supports reservation and guest management, sales reporting, and business analysis. A booking engine helps accommodation providers encourage reservations through their own websites, with membership and points features intended to support repeat bookings. Self-check-in tools, including advance check-in by smartphone, can reduce front-desk workload and support more streamlined operations. The service portfolio also includes digital guest guides, compact automated payment machines accepting cash, credit cards, and QR code payments, and automated cancellation-fee collection linked to reservation data.

HOTEL SMART offers options for a range of property types and sizes, from chain hotels and business hotels to inns, glamping sites, and standalone accommodations.