Shep Hyken is an award-winning keynote speaker and world-renowned expert on customer service and customer experience. With over 30 years of experience, Shep has worked with the world's best brands, including Disney and FedEx, helping them build a culture centered around the customer. His presentations are engaging and informative, consistently receiving rave reviews.

Shep's expertise is backed by his induction into the National Speakers Association's Hall of Fame for lifetime achievement in the professional speaking industry. As a global authority on customer service and customer experience, Shep has seen it all. He has helped transform poor customer experience into a highlight of organizations, both large and small, and has worked with companies renowned for building loyal relationships with their customers and employees.

His books, including Moments of Magic, The Loyal Customer, and The Convenience Revolution, have been read by millions, and his articles have been featured in hundreds of publications. In a changing landscape where customer expectations are higher than ever, Shep emphasizes the importance of delivering an exceptional customer experience. His goal is to help organizations make the customer come back, and he continues to stay laser-focused on this challenge.

With his extensive experience, research, and insights, Shep offers valuable resources, including research reports and a weekly newsletter, to help organizations understand customer preferences and make better decisions for their customer service and CX initiatives