Hyper

Hyper provides AI-powered emergency response technology designed to automate non-emergency 9-1-1 calls and help public safety teams respond more effectively. Its AI agent can resolve up to 75% of non-emergency calls, handling requests with conversational voice and text interactions while validating caller locations, understanding context, and escalating urgent situations to call takers. The platform supports multiple languages and maintains call records for compliance.

Hyper integrates with existing call-handling systems through PSTN or SIP connections, and can connect with computer-aided dispatch, records management, and online reporting systems using secure APIs. Its tools include intelligent call routing, emergency escalation, automated follow-up communications, real-time call monitoring, and configurable responses based on agency procedures. Analytics and quality assurance features help teams track call types, deflection rates, response times, and performance, with automated transcription and categorization. Hyper also offers a command centre for call taker intervention and highlights mission-critical security, including ISO 27000 and SOC 2 certified infrastructure.