Intelligent Customer Management Solutions (ICMS) provides a scalable technology platform and specialist services to help organisations design, automate and optimise customer journeys. Its offering brings together decisioning, data science and compliance tools to support smarter decisions, streamlined operations and consistent customer experiences. The modular product suite includes ICMS Modeller, a low-code/no-code environment for building, evaluating and governing logistic regression models, with robust binning, weight-of-evidence methods and lifecycle management.

ICMS Decisioner enables business users and developers to create, deploy and govern decisions through flexible configuration and coding capabilities. ICMS Workflow supports configurable customer and agent journeys, connecting digital self-service with agent-assisted channels while retaining customer progress. ICMS AML provides configurable transaction monitoring and fraud capabilities, with real-time and batch processing for AML compliance.

ICMS also offers data science and optimisation services spanning marketing and acquisition, credit and risk modelling, portfolio segmentation, and collections optimisation. Its approach emphasises A/B testing, continuous learning, governance, version control, documentation and data quality, with model monitoring frameworks aligned to IFRS 9 and Basel standards