Its coverage includes Perth, Dundee, Stirling, Blairgowrie, Pitlochry and Dunkeld, with service availability and pricing depending on location. The company works on any heat pump brand and holds accreditation with some leading manufacturers. Its approach is to verify, diagnose, fix and learn, helping customers investigate issues such as short cycling, poor efficiency, weak hot-water recovery and high electricity use.

Services include annual inspections and servicing, commissioning and diagnostic assessments, emergency call-outs for loss of heating or hot water, and minor plumbing repairs in designated areas. Routine servicing can cover cleaning, checks of filters, strainers, glycol, system pressure, pipe insulation, controls and error history, with a basic digital report and service record. In-depth diagnostics use monitored and data-logged heating and hot-water cycles, performance calculations and equipment inspections, followed by a detailed report with images and data.