Vicasso develops 100% native Salesforce apps designed to improve case operations, particularly for Service Cloud. A Salesforce partner since 2009, the company serves service leaders, contact centers, and Salesforce experts in more than 25 countries. Its products aim to help teams resolve cases faster, reduce service costs, improve data quality, and strengthen customer loyalty, while preparing structured case data for Agentforce.

Vicasso’s portfolio includes Email to Case Premium, which adds case-handling tools; Case Flags, which helps agents prioritize work; Case Merge Premium, which deduplicates cases; and Case Split, which separates unrelated issues recorded on one case. File Slayer blocks unwanted files, while Simple Survey collects customer feedback directly in Salesforce without requiring an integration. Together, these tools support case prioritization, SLA management, cleaner records, and closed-loop feedback.

The company also provides guided onboarding, technical and strategic Salesforce expertise, ongoing product upgrades, documentation, release notes, and a support center. Vicasso states that customer data stays within the customer’s Salesforce org and that its solutions are security-reviewed and packaged for enterprise use.