ICAGO is a travel agency specializing in affordable air tickets to Vietnam, serving travelers with contacts in the United States and Vietnam. As a member of ICA Holding Group, the company aims to make travel easier through booking assistance and support in Vietnamese, available 24/7. Customers can request itinerary advice and help finding flights, and ICAGO says it checks travel details twice before departure and sends reminders about important information.

Beyond ticket sales, ICAGO offers assistance for older travelers, first-time flyers, and children, as well as airport support such as expedited arrival procedures at airports in Vietnam. The company also advertises passport and visa services, wheelchair assistance arrangements, and a membership program in which customers can earn points through repeat bookings. Its website features practical travel guides and destination articles, including information about flights, airport procedures, and travel within Vietnam. ICAGO presents its service as a way to find competitive fares while receiving personal assistance throughout the journey.