ID Privacy AI

IDP is an automotive AI customer operations platform designed for car dealerships. Its AI agents handle customer interactions across calls, texts, email, website chat, social media and lead sources, helping stores respond promptly, qualify prospects, answer questions and book appointments. By connecting conversations across channels into a shared thread, IDP gives staff visibility into each customer’s history and makes it easier for a person to take over when needed.

The platform works with dealership systems such as schedulers, dealer management systems and customer relationship management tools. Agents can check customer and vehicle information, read live appointment availability, write bookings back to a scheduler and support tasks such as verifying vehicle details. When a request requires staff judgment, the agent hands it off with context and can continue once a team member provides an answer.

IDP also offers configurable follow-up campaigns that use text, email and calls to reach selected audiences on a planned cadence, while pausing appropriately and routing replies into conversations.