The site invites visitors to search by city and browse a wide range of service categories, including attorneys, babysitters, cleaning professionals, electricians, barbers, hair and makeup providers, housekeepers, tutors, photographers, mechanics, plumbers, and website builders. It also lists options for event and personal needs, such as bachelor party performers, party DJs, wedding planners, dog sitting, massage and nail services, martial arts, house decoration, smart home setup, and tax and financial help.

Users can explore categories and locations to look for providers, while service professionals can create a free account and register their offerings. iFiki encourages visitors to get in touch if they cannot find the help they need. The website provides login, registration, and password-reset functions, along with contact details and support email access. Its stated purpose is to make finding help easier, connecting people seeking services with potential local providers.