IN Air Travel Experience is a boutique consultancy that specializes in Customer Experience and Innovation for air travel companies. Our mission is to design and build travel experiences that future-proof businesses, generate smart savings, and boost customer satisfaction. We combine digital and physical elements, as well as strategy and brand, to co-create the future of air travel.

Our focus is on developing end-to-end experiences that are customer-centric, meaningful, and sustainable. Our services encompass various areas such as customer experience curation, environmental sustainability, innovation acceleration, and business transformation. We offer services like big data insights and analytics, CX strategy and design, curated service, and product design, as well as passenger journey mapping and customer engagement strategies.

We also provide sustainable business strategies, concept development, and eco-design, certifications and legislation guidance, and much more. Our founder, Anne De Hauw, is a highly accomplished senior executive with a proven track record in the airline industry. She has accumulated over 15 years of experience in aviation and is dedicated to enhancing the travel experience through customer-centric solutions.

At IN Air Travel Experience, we are passionate about transforming air travel and creating a more sustainable and customer-friendly industry