Increso

Increso is an operational AI transformation company specializing in customer service and Autonomous Customer Operations. It helps organizations bring people, processes and AI agents together in a governed operating model, with measurable outcomes. Its offering combines the proprietary Inxide platform with expertise in process design, systems integration and operational governance, supporting businesses from initial assessment through implementation and ongoing evolution.

Services include AI Readiness Mapping to assess processes, identify high-impact use cases and estimate return on investment, supported by demonstrations based on real scenarios. Intelligent Front Door provides a conversational entry point across web, apps and portals, designed to understand customer needs and resolve requests or route them to the appropriate team. AI Agents can understand, decide and act across business systems and channels to handle customer requests end to end. Inxide enables agent configuration and workflow orchestration, includes integrated guardrails, is LLM-agnostic and works without replacing existing CRM or CCaaS platforms.