InMoment is a customer and employee experience technology company that helps organizations understand and improve interactions across the customer journey. Its integrated platform combines data, artificial intelligence, software, and human expertise to turn feedback and other experience information into practical insights and action. The company’s offerings include customer feedback and AI-infused surveys, reputation management, conversational intelligence, digital listening, market research, employee experience, and product intelligence.

Its Platform XI tools help businesses collect feedback across channels, analyze structured and unstructured data, identify trends, and share reports that support customer-focused decisions. InMoment also provides text analytics, data management, integrations, mobile applications, and services such as strategic guidance and experience improvement support. Organizations can use its solutions to address individual customer concerns, improve contact centre interactions, strengthen online experiences, and align teams around recurring issues.

InMoment serves businesses across industries including retail, financial services, food services, healthcare, travel and hospitality, automotive, insurance, telecommunications, utilities, and B2B. Its stated goal is to help clients improve customer and employee experiences while supporting business growth