Insider One is an AI-powered customer engagement platform designed for marketing teams seeking to connect with customers across channels. The company brings customer data management, personalization, journey orchestration, analytics, and reporting together in one platform, with more than 100 integrations to connect with existing marketing technology systems.

Its Agent One suite provides self-optimizing intelligence for customer engagement. Agent One Teams can plan, create, coordinate, and optimize engagement activities based on teams’ goals and guardrails, while Agent One Audiences interprets customer intent and helps turn it into action. The platform also supports customer segmentation, unified customer profiles, campaign performance measurement, and real-time insights.

Businesses can engage customers through email, SMS and RCS, WhatsApp, web, mobile apps, push notifications, site search, InStory, and conversational customer experiences. Insider One serves organizations across sectors including retail and ecommerce, financial services, travel and hospitality, beauty, automotive, and telecommunications. The company says it is trusted by more than 2,000 customers and offers product demos, case studies, an academy, and support resources.