The Institute of Customer Service is the UK's independent professional customer service body. Their mission is to improve business performance by enhancing customer experiences. They work with businesses, the public sector, and the government to position the UK as a global leader in service, building a strong economy.

The Institute inspires a Service Nation by calling on all UK organizations to join their campaign. They uphold industry standards, driving progress and demanding excellent customer service that has a positive impact on organizational performance and the wider economy. Their services include professional qualifications, training, and accreditation.

They help members focus on their purpose, relevance, and impact, aligning workforce and establishing competitive advantages. They assess organizational performance, identify areas for improvement, and provide tools to gain and improve customer service skills. With headquarters in London and regional representatives across the UK, the Institute offers consistent service throughout the country.

By becoming a member, organizations can elevate their standards and contribute to the recognition of the importance of customer service