Interact Software

Interact Software provides an End-User Experience Management (EUEM), also known as Digital Experience Monitoring (DEM), solution that helps organizations understand and manage how employees experience their information systems. Its platform gives IT and business teams visibility into the performance, use, and adoption of applications and equipment, supporting day-to-day service delivery as well as digital transformation.

The solution collects more than 800 indicators from PCs and tablets, makes the data accessible through dashboards, and supports tailored management reports using real-time information. Organizations can use these insights to supervise IT operations, manage assets, assist users, measure adoption, identify opportunities to reduce costs, and strengthen security and compliance. Interact Software also supports corrective action plans, which can be developed jointly with clients and automatically triggered in some cases.

Its services address needs across IT, human resources, finance, and other business functions. Use cases highlighted by the company include remote work, Green IT, cost reduction, security, and HR dashboards.